A gifted former graphic designer had a nervous breakdown 20 years ago and had slowly climbed back to a point where he might be able to start up a business again. Unfortunately the world has moved on and designers no longer use a drawing board and a set of pencils. After working for 2 months Bob Shepherd received a phone call saying the client had his first customer. A once unsure timid voice was now strong ad determined. Having not had the ability to stand up at a business meeting and deliver a short introduction he was able to approach a sales conversation and present his work in an attractive and authoritative manner.