Bob Shepherd Associates were told a kit car manufacturer had a cash flow problem. Actually he didn’t. When we had identified the problem the solution was to train one of the staff to work through an interest list with some gentle telephone techniques. Sell a few products – end of cash flow crisis!

One manager in a company was under pressure to act as salesman. When in Sales mode doing a telephone session he couldn’t switch to being a modern manager with an accommodating yet firm directional hand. Consequently the staff never knew what reaction they were likely to get. Some personal coaching and some rearrangement of the company work flow management was the answer.